# Apple Support app screens & user flows

Lazyweb publishes a public search API over its indexed pages; the guide is at https://www.lazyweb.com/agent-access.

Source: https://www.lazyweb.com/company/apple-support
Source observed: 2026-10-08T02:48:25.103Z
Last checked: 2026-10-08T02:48:25.103+00:00
Indexed: 2026-10-08T05:38:53.109+00:00

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# Apple Support app screens & user flows

We catalog Apple Support, Apple’s customer-support and device-service app, in our design research library. The page covers search, booking, messaging, profile, signup, onboarding, paywall, pricing, and repair-location flows.

**Category:** Utilities  
**Screens:** 7  
**Updated:** May 2025  
**Subcategory:** Customer Support & Device Service

## What we show

We show seven Apple Support app screens across the **Find repair** flow. Five screen images are displayed below; two additional screens are available through signup. The displayed screens include recent activity, nearby repair locations, videos, repair-location search, and the support home screen.

![Apple Support app screenshot 1](https://zlfyzdmohcskkucuunmk.supabase.co/storage/v1/object/public/screenshots/156z_apple-support/compare/!activity_tab_empty/2025_05_27_23-29-15_C0E779E8.png)

![Apple Support app screenshot 2](https://zlfyzdmohcskkucuunmk.supabase.co/storage/v1/object/public/screenshots/156z_apple-support/compare/!locations-flow_step-2_nearby-list/2025_05_27_23-29-14_53128307.png)

![Apple Support app screenshot 3](https://zlfyzdmohcskkucuunmk.supabase.co/storage/v1/object/public/screenshots/156z_apple-support/compare/!videos_tab/2025_05_27_23-29-14_FBB6DEAA.png)

![Apple Support app screenshot 4](https://zlfyzdmohcskkucuunmk.supabase.co/storage/v1/object/public/screenshots/156z_apple-support/compare/!locations-flow_step-1/2025_05_27_23-29-13_550066EF.png)

![Apple Support app screenshot 5](https://zlfyzdmohcskkucuunmk.supabase.co/storage/v1/object/public/screenshots/156z_apple-support/compare/!support-onboarding-flow_step-3/2025_05_27_23-29-12_9EA03599.png)

**Showing 5 of 7 app screens from Apple Support.**

[Sign up (free) to access the two additional screens and our 281k+ screen library](https://www.lazyweb.com/product)

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## Apple Support company metadata

| Field | Value |
| --- | --- |
| Category | Utilities |
| Subcategory | Customer Support & Device Service |
| Tagline | Need help? Start here. |
| Business model | Cross-subsidized Funnel / Companion App |
| Product archetype | 2-sided Marketplace, Consumer |
| Growth engine | Network effects (social graph), Hardware/Distribution bundling, PR, Word of mouth |
| Revenue (2024) | $391,035,000,000 |
| Money raised | $92,047,498 |
| Public company | Yes |
| Market leader | Yes |
| Website | [https://support.apple.com](https://support.apple.com) |
| App Store | [https://apps.apple.com/us/app/apple-support/id1130498044](https://apps.apple.com/us/app/apple-support/id1130498044) |
| X / Twitter | [https://x.com/AppleSupport](https://x.com/AppleSupport) |
| Instagram | [https://www.instagram.com/apple](https://www.instagram.com/apple) |
| LinkedIn | [https://www.linkedin.com/company/apple](https://www.linkedin.com/company/apple) |
| TikTok | [https://www.tiktok.com/@apple](https://www.tiktok.com/@apple) |
| Crunchbase | [https://www.crunchbase.com/organization/apple](https://www.crunchbase.com/organization/apple) |

## Apple Support app capabilities and conditions

Apple Support gives users personalized access to solutions for Apple products and services. The app supports:

- Managing subscriptions.
- Resetting an Apple Account password.
- Chatting with Apple to troubleshoot an issue.
- Following guided, step-by-step solutions independently.
- Finding a nearby Genius Bar or Apple Authorized Service Provider.
- Booking a service reservation.

The Apple Support app, AppleCare plans, and certain app or AppleCare features are available only in select countries or regions. An AppleCare+ plan is not required to use the Apple Support app.

When an AppleCare+ plan is purchased, payment is charged to the Apple Account at confirmation. For monthly or annual payment plans, where available in the relevant country or region, the account is automatically charged within 24 hours before the current billing period ends. Users can manage a monthly or annual payment plan in their device account settings after purchase. AppleCare+ plans are subject to rules, restrictions, terms, and conditions, and can be cancelled at any time in accordance with those terms.

AppleCare+ plan terms and conditions, where applicable by region, are available at apple.com/legal/sales-support/applecare/applecareplus/. For AppleCare+ with Theft and Loss purchased in the United States, Theft & Loss Insurance Documentation is available at assurantdeviceclaim.com/InsuranceDocuments for plans purchased before September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. The Apple Privacy Policy is at apple.com/legal/privacy/.

## Apple Support user flows

- [Find repair](https://www.lazyweb.com/flow/apple-support/find-repair)
  - [Read page TLDR](https://www.lazyweb.com/agent-tools/page-tldr?url=https%3A%2F%2Fwww.lazyweb.com%2Fflow%2Fapple-support%2Ffind-repair)

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[Browse all Utilities companies →](https://www.lazyweb.com/company/category/utilities)

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